At Combat Core Shop, we equip warriors worldwide with battle-ready gear that stands up to your toughest training sessions. When your order doesn’t meet your combat standards, our straightforward shipping and returns policy ensures we make it right.

1. Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two shipping options to get your combat gear to you:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

*Note: We currently cannot ship to some Asian countries and remote locations.

2. Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. To qualify:

  • Items must be unused and in original condition
  • Original packaging with tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, these warrior essentials cannot be returned:

  • Mouthguards & Groin Protection (from Cups & Supports category)
  • Customized BJJ GIs and Patches (from BJJ GI Patches category)
  • Personalized Corner Supplies
  • Any item marked as “Final Sale”

3. The Return Process

Step 1: Request Authorization

Email our battle-ready support team at [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you want a refund or exchange

Sample Return Request:

Subject: Return Request for Order #[Order Number]

Dear Combat Core Shop Team,

I would like to request a return/exchange for my recent order:

Order Number: [Insert]

Item(s) for Return: [Product Name, Size, Color]

Reason: [Too Large/Too Small/Defective/Other]

Preferred Resolution: [Refund/Exchange for [Product]]

Please advise next steps.

Best regards,

[Your Name] [Your Email]

Step 2: Receive Instructions

Within 48 hours, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Return address: 4141 White Lane, Gray, US 31032

Step 3: Ship Your Return

Package items securely and include:

  • Original packing slip or order confirmation
  • Return authorization number (visible on package)

Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

4. Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account

For exchanges, we’ll ship your new item within 1-2 business days after processing.

5. Damaged or Defective Items

If your combat gear arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos
  2. We’ll provide a prepaid return label if needed
  3. Receive a replacement or full refund

6. International Returns

For warriors outside the US:

  • You’re responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD

Questions About Your Order?

Our warrior-ready support team stands ready to assist:

Email: [email protected]

Physical Address: 4141 White Lane, Gray, US 31032

Combat Core Shop – Equipping Warriors Worldwide